Melisa Brown
Summary
A senior business analyst with a
proven track record of creating harmony between the man (or woman) and the
machine. A motivated, intelligent communicator who can effectively interpret
user requirements while keeping an eye on the project scope. Skillfully adept
at spreading rampant enthusiasm for technology and documenting requirement
analysis in such a way that it will not only be read, but enjoyed.
Work Experience
Business Analyst Consultant
March 2017 – Present
Caterpillar Financial Headquarters 2120
West End Avenue Nashville, TN 37203 615-341-1000
•
Successfully documenting business requirements
•
Performing Data Quality Checks
•
Graphing performance results
•
Creating data flow diagrams
•
Implementing Information Security Controls
Senior Business Analyst and Liaison
May 2016 – March 2017
Complex Care Solutions, Donelson, TN
•
Successfully documenting business requirements
•
Eliciting and prioritizing specific user
requirements by interviews, observations, case studies
•
Using critical thinking skills to analyze
feasibility and possible solutions, and then documenting the findings
•
Recommending specific process improvements to
streamline and significantly improve efficiency.
•
Data cleansing, mapping, and migration from SQL
Server Database into Sales Force
•
SQL queries
•
Liaison activities to coordinate efforts between
IT developers and the business by facilitating meetings and mediating
conversations in an Agile environment
•
Performing quality analysis on iterations
Business Analyst
November 2014
– May 2016
MSM Industries 802 Swan Drive, Smyrna, TN 37167 615-355-4355
•
Successfully documenting business requirements
•
Eliciting and prioritizing specific user
requirements by interviews, observations, case studies
•
Using critical thinking skills to analyze
feasibility and possible solutions, and then documenting the findings
•
Recommending specific process improvements to
streamline and significantly improve efficiency.
•
Suggesting software like GoldMine CRM for the
sales force which enhanced sales performance and customer service experience
and facilitated inter-departmental communication.
•
Data cleansing, mapping, and migration
•
SQL queries
Alderman,
City of La Vergne, TN
November 2014 – Present
Chairperson of the Economic Development Committee, City
of La Vergne, TN
November 2014 – Present
Lead Recruiter
September
2013 – October 2014
TransForce (formerly known as Best
Drivers) 4314 Lebanon Rd, Lebanon, TN 37087 615-399-0143
•
Used applicant tracking software for document
and process control
•
Developed interviewing skills that has proven to
be invaluable in technical analysis
Branch Manager
June 2007 – October 2009
GPC Driving (T&T Distribution
Staffing) 331 Waldron Road, La
Vergne, TN 37086 904-509-7567
•
Sales - Was able to double the branch’s business
in a three-month period.
•
Absolute focus on offering exceptional customer
service means my customers come back.
Education
Bachelors of Science – Information Technology
August 2015 – Present
(108 of 120
credit hours completed with a 3.857 Grade Point Average)
Middle Tennessee State
University Murfreesboro,
TN 37132 615-898-2300
Associates of Science - Information
Technology
August 2012 – May 2015
Motlow
State Community College Smyrna, TN 37086 615-220-7800
Skills
•
EDI (Electronic Data Exchange)
•
SQL (Programming Language)
•
Crystal Reporting
•
Microsoft Dynamics
•
GoldMine CRM (Implementation and maintenance)
•
SalesForce CRM (Streamlining processes and
maintenance)
•
Kronos payroll, ADP payroll, Accounting (General
Ledger, Accounts Payable, Accounts Receivable)
•
Business Analysis
•
Business Process
•
Analysis of Workflows for Integration and
Streamlining
•
Microsoft Visio
•
Integration
•
Microsoft Power Point
•
Workflows
•
Writing
•
Project Management
Comments
Post a Comment